Returns And Exchange Policy
Effective Date: 09/01/2024
At Z Threads, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange your item(s) under the following terms:
1. Eligibility for Returns and Exchanges
- Items must be returned within 14 days of the purchase date.
- Items must be in their original condition, unused, and with all original packaging, tags, and labels attached.
2. How to Initiate a Return/Exchange
To initiate a return or exchange, please follow these steps:
a. Contact Us: Email our customer service at cs@zthreads.store or call us at +1(310)200-7347 to request a return authorization.
b. Prepare Your Package:
- Include a copy of your receipt or proof of purchase.
- Pack the item securely to avoid damage during shipping.
c. Ship the Item:
- Send the item to the following address:
15731 Malta Way Fishers IN 46037
- We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
3. Refunds
- Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days.
- Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent).
4. Exchanges
- If you need a different size or color, please specify this in your return request. We will process your exchange request once we receive the original item.
- If the desired item is not available, we will issue a refund instead.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 24 hrs of receipt to arrange for a replacement or refund.
6. Changes to this Policy
We reserve the right to update or modify this return and exchange policy at any time. Please review our policy periodically for any changes.
At Z Threads, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return or exchange your item(s) under the following terms:
1. Eligibility for Returns and Exchanges
- Items must be returned within 14 days of the purchase date.
- Items must be in their original condition, unused, and with all original packaging, tags, and labels attached.
2. How to Initiate a Return/Exchange
To initiate a return or exchange, please follow these steps:
a. Contact Us: Email our customer service at cs@zthreads.store or call us at +1(310)200-7347 to request a return authorization.
b. Prepare Your Package:
- Include a copy of your receipt or proof of purchase.
- Pack the item securely to avoid damage during shipping.
c. Ship the Item:
- Send the item to the following address:
15731 Malta Way Fishers IN 46037
- We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
3. Refunds
- Once we receive and inspect your return, we will process your refund to the original payment method within 7-10 business days.
- Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent).
4. Exchanges
- If you need a different size or color, please specify this in your return request. We will process your exchange request once we receive the original item.
- If the desired item is not available, we will issue a refund instead.
5. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 24 hrs of receipt to arrange for a replacement or refund.
6. Changes to this Policy
We reserve the right to update or modify this return and exchange policy at any time. Please review our policy periodically for any changes.